Front Desk Agent

Terms of employment: 
Job Category: 
Retail / Customer Service
Position Location: 
Fort Frances
Job Description: 

Front Desk Agent - Nights

Copper River Inn


Fort Frances, ON

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The Copper River Inn is looking for one or more professional and outgoing individuals to provide exceptional customer service as a Front Desk Agent (nights). The successful candidate will play a critical role in contributing to our customer satisfaction and be the "friendly face of the hotel" who greet guests and ensures that our standards are achieved. This individual is the first point of contact for our guests, and as such, will often determine the overall experience that the guest has within our facility.

Main Responsibilities

  • Greet guests with an upbeat attitude, and foster positive relationships between guests and hotel
  • Monitor the hotel overnight
  • Complete the daily reconciliation reports
  • Light housekeeping
  • Removal of snow from main entrances, if it should snow overnight
  • Help drive sales, by learning about the hotel's amenities and "selling" the hotel to guests and potential guests
  • Will have a willingness to learn and uphold the service standards of the Copper River Inn
  • Listen to guest feedback, and determine solutions or report to Management team as needed
  • Process transactions (cash, credit or debit card), and provide change as needed
  • Willingness to provide recommendations to guests for things to do in Fort Frances, and have the ability to answer questions about the area
  • Ability to work collaboratively with other departments and the management team to ensure that maintenance issues are recorded, and information is properly relayed

Additional Requirements

  • Outgoing and positive personality
  • Must take pride in their work and be committed to ensuring superior customer service
  • Overnight availability (mandatory)
  • Ability to work with minimal supervision
  • Will have basic mathematical skills, and be able to balance at the end of shifts
  • Computer skills, with attention to detail to ensure that information is properly recorded
  • Ability to stand for a prolonged duration
  • Ability to follow direction and read instructions
  • Excellent communication and interpersonal skills
  • Ability to troubleshoot
  • Ensure adherence to the dress code
  • Team player who an work independently and as part of a team
  • High School Diploma or equivalent
  • Exceptional time management skills, with the ability to prioritize tasks

If you feel that this is the position for you, are committed to raising the level of service in Northwestern Ontario, and you want to be a part of the Copper River team, we invite you to apply!

Job Types: Full-time, Part-time


  • hospitality: 1 year (Preferred)


  • Secondary School (Required)


  • Fort Frances, ON (Preferred)


  • English (Required)

2 days ago - report job


Close date: 
Tuesday, December 11, 2018