Passenger Service Agent - (CYAG)

Terms of employment: 
Job Category: 
Customer Service and Client Services
Position Location: 
Fort Frances
Job Description: 

Passenger Service Agent - (CYAG)

Bearskin Airlines
Fort Frances, ON
Part-time, Permanent

Position Summary

The Passenger Service Agent’s primary responsibility is to serve the general public in a pleasant, respectful manner from the reservations process to passenger check in through to boarding the flight or accepting cargo.

The incumbent generally works shifts of various lengths in one of three work stations with some flexibility of working hours (ie. part time). May encounter difficult weather conditions while walking to and from stations and also some heavy lifting may be required.

All duties are to be carried out safely and the PSA is responsible for maintaining a safe and healthy work environment by consistently following all rules, regulations, and prescribed work methods, and where necessary, reporting all unsafe or unhealthy conditions to a Supervisor or Health and Safety Committee Representative

Responsibilities and Accountabilities

This position is responsible and accountable for, but not limited to, the following duties:

  • Open and close the terminal with duties such as:
  • Pick up and return the cash box consisting of a float, count and balance the float and complete sales reports
  • Utilize the dispatch radio acting on requests as identified, prepare counter for daily operation: lights, computer, flight manifest, etc. and reverse these duties at the end of the shift
  • Ensure all flight operation duties are completed and report any irregularities
  • Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact
  • Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees, service charges and provide receipts for customers
  • Book reservations, compute costs of tickets, issue tickets, balance and complete daily sales reports and submit to the accounting department
  • Prepare computerized reports for delayed and damaged baggage; send out accurate flight manifest to accounting on a daily basis
  • The handling of passengers’ baggage and/or freight requires the incumbent to participate in a training session in Dangerous Goods
  • May be required to work unsupervised as well as assume some senior agent or supervisory duties as required; receive and send inbound and outbound freight shipment
  • Process Pilot paperwork; receive lost and found items off of aircraft, track missing or delayed cargo/freight
  • Responsible for the acceptance of dangerous goods; requisition supplies and materials
  • Originate, type and proofread reports, invoices, letters, and file
  • Other duties as assigned by the Area Manager

Education and Experience

  • Should A College Diploma in Travel and Tourism or a minimum of one year related work experience is preferred for this position.
  • The incumbent must possess excellent customer service skills
  • The ability to interact/relate to a wide variety of people demands.
  • Computer and data entry skills will be required to work with our reservations system.
  • The incumbent must have the ability to obtain airport security clearance
  • Have flexible availability and be able to work a variety of shifts


We offer: Full paid training, competitive wages, health benefit package, travel benefits with Bearskin and other Air Carriers, pension plan, employee share purchase plan.

How to Apply

Bearskin’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Bearskin Airlines does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

Job Types: Part-time, Permanent


  • Customer Service: 1 year (Preferred)
  • computer and data entry: 1 year (Preferred)


  • or able to obtain a Airport Security Pass (Preferred)
2 days ago - report job
Close date: 
Monday, December 10, 2018