Ø  Provides back up support to the front desk staff;

Ø  Responds to incoming phone calls, faxes and emails, responds to routine inquiries and relays other calls and messages;

Ø  Responds to general information requests with accuracy;

Ø  Greets and directs clients appropriately;

Ø  Coordinates MHA Staff Meetings, including booking meeting spaces, ordering meals, preparing an agenda;

Ø  Assists the MHA Director with coordinating interviews and meetings/conferences, scheduling appointments, ordering equipment/supplies, updating MHA pamphlets, distributing timesheets to staff and completing the data portion of the ministry reporting templates;

Ø  Provides support and assistance to the MHA staff at any point in the case management model.  This includes:

o   Preparing the monthly Intake Screening Schedule;

o   Participates in providing intake screening on a monthly basis;

o   Maintaining existent client paper files;

Ø  Managing MHA leased vehicles.  This includes:  housing spare keys, coordinating on-going maintenance, seasonal tire changes, repairs, insurance claims, interior cleaning, collecting monthly travel logs and scheduling (to utilize vehicles whenever possible and decrease staff mileage claims);

Ø  Assisting staff in researching appropriate clinical information and ordering materials as needed;

Ø  Co-ordinate Ontario Telemedicine Network (OTN) by scheduling appointments, managing referrals, correspondence, education & training;

Ø  To complete such other duties as may be assigned;

Ø  Alert the Team Lead and/or the Director on all critical cases and situations.

Qualifications:

Ø  Proficiency in the use of computer programs for: Microsoft Office (Word, Outlook, Excel, Power Point) and EMHware database management programs;

Ø  Proficiency in the use of office equipment: computer, voice messaging systems, fax and photo copier;

Ø  Ability to work independently and in a team setting;

Ø  Excellent skills in the following areas: computer, organization, interpersonal and communication (written & oral);

Ø  Knowledge of the Anishinaabe culture and language and experience in working in First Nation communities.

Ø  Minimum secondary high graduation diploma. Graduate of a college-level personal support worker or office administration course preferred;

Ø  Willing to travel (when required) to all Treaty #3 First Nation communities;

Ø  Current satisfactory criminal reference check with vulnerable sector search;