Front Desk Agent

Terms of employment: 
Full-time
Job Category: 
Customer Service and Client Services
Position Location: 
Fort Frances
Job Description: 

The Copper River Inn is looking for a professional and outgoing individual(s) to provide exceptional customer service as a Front Desk Agent.

The successful candidate(s) will play a critical role in contributing to our customer satisfaction and be the "friendly face of the hotel" who will greet guests and ensure that our standards are achieved. This individual is the first point of contact for our guests, and as such, will often determine the overall experience that the guest has within our facility.

The front desk operates 24/7; currently individuals are required to fill day shifts; shifts will either be 7am-3pm or 3pm-11pm. Preference will be given for fulltime availability.

Main Responsibilities

  • Greet guests with an upbeat attitude, and foster positive relationships between guests and hotel
  • Help drive sales by learning about the hotel's amenities and "selling" the hotel to guests and potential guests
  • Listen to guest feedback, and determine solutions or report to the Management team as needed
  • Process transactions (cash, credit or debit card), and provide change as needed
  • Be responsible for the sale of confectionary items (including alcoholic beverages)
  • Will have basic mathematical skills, and be able to reconcile at the end of shifts
  • Will possess a knowledge of Fort France and the surrounding area, and be able to make recommendations to guests
  • Ability to work collaboratively with other departments and the management team to ensure that information is properly relayed

Additional Requirements

  • Outgoing and positive personality
  • Computer skills, with attention to detail to ensure that information is properly recorded
  • Ability to stand for long periods
  • Ability to follow direction and read written instructions
  • Excellent communication and interpersonal skills
  • Ability to troubleshoot
  • Ability to work with minimal supervision
  • Must be reliable with exemplary attendance at previous jobs
  • High School Diploma or equivalent
  • Previous experience with WebRezPro will be considered an asset
  • Fluency in a second language will be considered an asset
  • Exceptional time management skills, with the ability to prioritize tasks
  • Must be Smart Serve certified
  • First Aid & CPR certification is considered an asset

Note: Number of hours may vary to start; there is the potential that additional hours can be made up in Housekeeping for fulltime status.

Job Types: Full-time, Permanent

Salary: $14.25 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends

Experience:

  • hospitality: 1 year (Preferred)

Education:

  • Secondary School (Required)

Location:

  • Fort Frances, ON (Preferred)
Close date: 
Friday, October 30, 2020